Customer commitment
At Hobsons, we are committed to giving our clients the very best service
Effective communication
We will:
- respond to telephone calls and messages efficiently and effectively
- acknowledge written queries or complaints within two working days, and respond to them within five
- refer a matter to the appropriate member of staff where necessary, and advise of this in all cases.
Pinpoint accuracy
We will:
- provide clear, complete and accurate information on our products and services through all communication channels
- ensure accurate representation of materials supplied for our products and services, and give reasonable deadlines for the supply and approval of these materials.
A polished performance
We will:
- offer a friendly, courteous, honest, informed and efficient service
- ensure that every individual is responsible and accountable for the quality of their work
- treat any sensitive information in the strictest confidence
- regularly ask for your opinion on our products and services and react positively to any feedback we receive
- strive to continuously enhance our performance so that our products and services exceed your expectations
- take action if the level of service we provide fails to meet your reasonable expectations, and ensure that you are happy with the resolution provided.
We want to hear from you!
We welcome your feedback, good or bad, on our products and services. Please use our enquiry form to make any queries, complaints or suggestions.