Strong start for UK Service Centre

23.11.06

Strong start for UK Service Centre

Hobsons' UK Service Centre has successfully managed enquiries to four British universities from over 5,500 prospective international students

The Service Centre currently manages international student enquiries on behalf of four ‘foundation’ universities (Brunel University, University of Essex, UCE Birmingham and Robert Gordon University), with Coventry University soon to become the fifth UK university to outsource its enquiry management.

Since going live on 9 October 2006, Service Centre staff have responded to over 5,500 communications (received as e-mails, online forms and phone calls) from student enquirers.

Predicting future trends
As well as outsourcing the daily contact with overseas students, universities working with the Service Centre benefit from in-depth reporting of their enquiry traffic. Hobsons provides a regular breakdown of enquirers by country, level of study, faculty and course. As the Centre continues to work with each university and collects a critical mass of data, it is then so able to provide a predictive analysis of future enrolments.

The Centre also advises students of upcoming in-country visits on behalf of each university and university staff attending these events send lists of prospects back to the Centre for follow-up.

Positive student feedback
Students enquiring to the foundation universities have been impressed by the efficient service they have received. As one student put it: ‘Thanks for responding promptly. It has not only impressed me, but also motivated me to gain admission to your university, where responsible staff are ready to serve the international students.’

Further information
To find out more about how the UK Service Centre can help your institution to manage its international enquiries, contact Leyla Gilbey on 020 7958 5030 or Thomas Mason on 020 7958 5093.

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